Returning item(s) for a refund or exchange must be made within 14 days of receiving the order. Any returns made after this period may be rejected and sent back to the original delivery address.
 
RETURNS ARE NOT ACCEPTED ON CUSTOMISED ITEMS, PLEASE ENSURE YOU HAVE YOUR SIZE CORRECT AS INCORRECT SIZING WILL MEAN YOU WILL HAVE TO RE-ORDER THE ITEM.
 
ALL RETURNS DELIVERY COSTS MUST BE COVERED BY THE CUSTOMER UNLESS THERE WAS AN ERROR IN THE ORDER WE SENT OUT.
 
Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches our premises. We highly recommend sending returns on a recorded delivery service to avoid any issues with the return reaching us. However, this is at customers’ discretion.
 
Refunds are issued against the original payment method used on the order and will reach your account within seven working days of us receiving the return. 
Exchanged items will be dispatched on a free delivery service within 7 working days of your return being processed. If there are any issues with your return you will be contacted via email.
 Please note:
•We CANNOT accept returns or exchanges on any items which have been washed or used.
•ANY items returned covered in animal or human hair will NOT be accepted.